Enterprise-Grade Support

Your storage infrastructure deserves 24/7/365 support from experts who built it. We're here when you need us.

Get Support → Support Portal

Support Plans

Choose Your Support Level

Flexible support options tailored to your infrastructure scale and criticality.

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Premium Support

For organizations running production storage infrastructure.

24/7/365 SupportRound-the-clock coverage
4-Hour ResponseCritical issue response time
Phone & EmailMultiple support channels
Knowledge BaseComprehensive documentation

Mission Critical

For enterprise environments where downtime isn't an option.

24/7/365 SupportAround-the-clock coverage
1-Hour ResponseCritical issue response time
Dedicated EngineersNamed support team members
TAM & Proactive MonitoringTechnical Account Manager + health checks

Support Features

What Every Support Plan Includes

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Expert Engineering

Direct access to storage engineers with deep DAOS and production infrastructure expertise.

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Knowledge Resources

Extensive documentation, troubleshooting guides, and best practices for your environment.

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Proactive Monitoring

Continuous monitoring of your storage cluster with early issue detection and notification.

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Regular Updates

Managed deployment of security patches, performance improvements, and new features.

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Performance Optimization

Workload analysis and tuning recommendations to maximize your storage efficiency.

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Training & Knowledge Transfer

Comprehensive training programs for your team to manage the platform independently.


Ready to Get Started?

Contact our team to discuss your support needs and find the right plan for your infrastructure.

Contact Support Team → Open Ticket